Delivery Policy

We aim to provide our customers with the longest expiry dates possible. However, we consider our “short dated stock” to be a minimum of 6 months or less. If you do require longer dated stock, please email or call our office before placing your order to check with our customer service team the current expiry dates we have in stock before dispatch.

UK Orders placed before 1pm are dispatched on the same day for NEXT WORKING DAY delivery (subject to stock availability) – Please see list of areas below that are excluded from the next working day option.

UK Orders placed after 1pm are dispatched the following working day.

Our dispatching days are Monday to Friday as we are closed over the weekend which include UK, EU & International.

SHIPPING COSTS

UK Shipments: £9.95 with DPD (Delivered by 12pm) – £9.99 with UPS (Delivered between 7am to 7pm)
EU Shipments: €30.00 (UPS 2-4 working days) *This does not include any delays from customs*
International: €60.00 (UPS 2-10 working days) *This does not include any delays from customs*

CALL & COLLECT (By appointment only) IS AVAILABLE TO UK CUSTOMERS but will incur a £1.50 fee – Please email [email protected] to arrange call and collect and one of our team will arrange this with you. ANY UNAUTHORISED PICKUPS WILL BE REFUSED. Photo ID such as Passport / Driver’s License will be required along with ORDER ID number when collected. Account holder only to collect.

Please note: YOU (the customer) are responsible for checking import regulations set by your country before placing your order and are liable for any import charges that are determined by your country. Please check with your local authorities for further information. Due to Brexit, some EU deliveries may be significantly delayed which are beyond our control.

You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include, but are not limited to, change of address, location or time slot.

Cold Chain Deliveries – You as the customer will be liable for any deliveries that fail, where the driver has attempted to deliver to the address stated, within the delivery service timeframe. Please note, we do not accept returns on any cold chain items unless faulty when delivered.

If you have any questions or concerns, you can contact us via [email protected] We strive to answer your questions and requests as quickly as possible.

UPS Access Collection Point: Please take a form of ID with you when collecting your goods.

Next day Service excludes: Scotland, Scottish Highlands and Isles, Northern Ireland and some Remote areas of England: